by John McDonnell is right: a service economy needn’t be a servant economy At work we never got much training in the end, despite all the new technology that was coming in. This technology was overwhelming, and so I would go home at night and search the internet downloading loads of PDF manuals for free. I would then spend hours at home studying them and making them into hard-copy manuals.A little while later I found out online that many companies didn't train their staff anymore because they knew they would do what I was doing - that is, train themselves.I was working far too many hours to keep up, and then I would go home and search the net for more information. Sometimes I even found slide-shows for training courses. I thought it would be temporary but it seemed to go on forever.I was
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John McDonnell is right: a service economy needn’t be a servant economy
At work we never got much training in the end, despite all the new technology that was coming in. This technology was overwhelming, and so I would go home at night and search the internet downloading loads of PDF manuals for free. I would then spend hours at home studying them and making them into hard-copy manuals.
A little while later I found out online that many companies didn't train their staff anymore because they knew they would do what I was doing - that is, train themselves.
I was working far too many hours to keep up, and then I would go home and search the net for more information. Sometimes I even found slide-shows for training courses. I thought it would be temporary but it seemed to go on forever.
I was absolutely worn out in the end, but the pressure was enormous. I would sometimes work for free because I felt I had taken too long to finish a job. I would feel bad about it, but then one day I found out other people at work were doing the same thing, and they were tough people.
The management always complained that I was doing too much overtime and they made me feel incompetent. Then they brought in this young Eastern European guy to help me and my hours went down from 60 to 50 hours a week, but he ended up doing 60 hours plus a week himself - more than me - and we were still overloaded.
He had the stamina of a horse and was very good at his job - the best I had seen, other than me. I left in the end due to ill-health and they never replaced me. Every Christmas he emails me to say he how hates it there, that no one appreciates his effort, that he's lonely, that he can't find another job with sufficient pay because he has a family to feed.
A few months after I left a colleague who worked in another division doing the same job as me got made redundant for incompetence. He had been with the company over 40 years. The new technology was difficult. I used to think he was quite good and I would often ring him up for advice.
This was the era of 'Tough Management' - noliberalism! I'm glad I got out.